QUOTATION

All quotations are valid for 30 days from the date of issue. Acceptance of the quotation is subject to payment of a 30% deposit.

 

DEPOSIT

A non- refundable 30% deposit is required to secure a booking. Upon payment of the deposit the Customer will have been deemed to have accepted the Terms & Conditions of Hire. Deposit is required within 3 days of invoice being issued. Beyond this date the hire equipment will no longer be reserved.

 

CANCELLATION OR AMENDMENT

Cancellation fees are as follows:

(i) If the booking is cancelled between 2 – 8 weeks before the event date the hirer will be liable for a 30% cancellation fee

(ii) If the booking is cancelled between 10-14 days before the event date the hirer will be liable for a 50% cancellation fee

(iii)If the booking is cancelled with under 10 days notice the hirer will be liable for a 100% cancellation fee

At the discretion of the Company the deposit and further payment may be transferred one time only to another date within 6 months of the original function date. The new date is subject to availability of equipment and must be confirmed by the Company and the Customer within 60 days of original function date. Notice of wish to reschedule must be given at minimum 24 hours before installation date. 100% cancellation fees apply to all amended event dates, no refund will be given for further cancellation or postponement.

 

PAYMENT TERMS & SECURITY DEPOSIT

Full payment is required 7 days prior to delivery.

If the Company deems it necessary for the Customer to provide credit card details for security the Customer agrees this card can be charged for any missing/broken or dirty items on return of the equipment.

If the Company deems it necessary, a refundable Bond will be required on the hire of certain items. The Customer agrees this Bond will be forfeited should there be any damaged, non-returned items or excessive cleaning required.

 

USE OF EQUIPMENT

All Hire Equipment supplied will remain the property of the Company

The Customer will be responsible for the Equipment for the duration of the hire period

The Customer is to maintain the Equipment in good condition and good working order

The Company makes no representation as to the suitability of the Equipment for a particular need or purpose- this remains the responsibility of the Customer

All Equipment, with the exception of marquee structures and flooring, will be stored by the Customer under protection from the weather. Any damage caused by the weather where the Customer was negligent will result in the replacement value of the item being charged to the Customer

 

INDEMNITY

To the full extent permitted by law the Customer releases, discharges and indemnifies the Company from all claims and demands on the Company arising out of or consequent on the use or misuse of the Hire Equipment during the hire period.

The Company will not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse or abuse of the Hire Equipment by the Customer

 

DELIVERY & PICKUP

The Company will use its best endeavours to deliver the equipment by the agreed time but will not be liable to the Customer for a late delivery, non-delivery or any associated loss or damage due to a late or non-delivery due to an event or circumstances beyond the reasonable control of the Company, including but not limited to Acts of God, War, Rain, Hail, Wind, Fire, Explosion or motor vehicle accidents.

Waiting time will be charged should the Company not be able to deliver, install or access the site at the agreed time. Waiting time is charged at $35 per hour per staff member on site.

If delivery is attempted at an agreed time and the Company is unable to safely deliver the equipment an additional delivery fee will be charged to reattempt delivery at a later agreed time

If access to the equipment is not available on the agreed pickup date an additional pickup fee will be charged to reattempt pickup at a later agreed time.

Delivery and pick-up dates are generally agreed to be Friday and Monday unless otherwise agreed. Should the Customer need items delivered or picked up on a Saturday or Sunday an additional fee will be payable. Should the Company elect to deliver or pick-up the equipment on a Saturday or Sunday due to scheduling the Customer agrees they will make the equipment available for the Company.

 

SITE ACCESS & APPROVAL

The Customer is responsible for any approvals required for the installation of Hire Equipment

The Customer is responsible for clearing the site and ensuring it is ready for the installation of Hire Equipment

The site must have a suitably firm foundation which the Hire Equipment is to be installed on to avoid subsidence

The Company reserves the right not to install Hire Equipment that may be damaged or cause harm due to the site conditions

The Customer is responsible for ensuring the surface provided for the installation is penetrable by pegs up to 1.2m long and that no rock or underground services will be encountered. Should this not be the case the Company reserves the right to not install the Hire Equipment.

The Customer is responsible for providing a sealed access road to the site for vehicles. If no sealed access road is provided the Company reserves the right to not install the equipment.

Prices quoted for delivery and pick-up are on street level access. Additional charges will apply for delivery or pickup to higher or lower levels.

Prices for delivery and pick-up assume close access to site (within 20m of delivery vehicle’ final position). Should the distance be greater than this an additional labour fee will apply

 

SECURITY

While the Hire Equipment is in the Customers care it remains the sole responsibility of the Customer. If the Hire Equipment is installed in a public space, security is required overnight

 

DAMAGE OR LOSS

The Customer must pay for the damage or loss of any Hire Equipment under the following circumstances:

(i) Equipment is lost or stolen

 

(ii) If damage to the Hire Equipment is deemed more than normal wear and tear

 

(iii) Where damage is caused by negligence or vandalism

 

(iv) Equipment is damaged or broken

The Customer must pay the current replacement value cost

The Customer agrees to protect all hire items (excluding marquees & flooring) from the elements, including but not limited to, rain, hail and high winds. In addition, the Customer agrees to keep the items secure from the time of delivery, use, storage or waiting period before collection of the hire items by the Company.

 

INTERPRETATION

‘The Company’ means Decade Events, ABN: 80 677 296 961

‘The Customer’ means the person or persons Company to whom the Tax Invoice is addressed

‘Hire Equipment’ means the items hired by the Customer from the Company